Glossary.
Defining answering service lingo.
Glossary
- What is Live Call Follow-Up?
- TYFC acronym
- What is a Distributed work model?
- VOIP acronym
- What is Operator Delivery?
- What is an Outbound Call List?
- CRM acronym
- What is a Delivery Method?
- What is an Answer Phrase?
- What is Outbound Calling?
- HCIHY acronym
- What is Order Taking?
- What is RespOrg?
- What is Lead Capture?
- What is Setmore?
- IVR acronym
- What is Porting?
- What are warm transfers?
- What is Live Chat?
- What is a Client Experience Associate?
- What is Agent View?
- What is Time-of-Day Scripting?
- What are Client Services?
- What is my Portal?
- What is Scripting?
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