Find out more about the services that make up AnswerConnect.
We’ve all heard of the importance of first impressions. Dr. Susan Krauss Whitbourne, in a Psychology Today article, states “The first thing you learn about someone influences everything else you...
AnswerConnect’s 24/7 availability depends heavily on a flexible workforce. We fully embrace the concept of remote work; some of our employees work in the office, some work from home and...
Okay, we admit it. We’re biased when it comes to communicating by phone. We’ve honed our phone etiquette and communication skills razor sharp. Not everyone, however, is as comfortable talking...
We can spend all the money in the world on advertising. We can tell you until we’re blue in the face about our great customer service, professionalism and reliability. But...
There is nothing more frustrating than receiving a partial message, especially if it raises more questions than it answers. Who is this person? Am I supposed to call them back?...
What are IVR companies? How are they different to a live answering service? Chances are, you’ve just asked yourself that very question and you’re wondering whether either are a viable...
No one likes to feel rushed. Part of the beauty of calling a business and talking to a live person is just that: talking. We want to feel our problems...
A live phone answering service understands that unique situations require unique handling, and that true service is not one-size-fits-all. While detailed questions may be necessary for one business, this could...