News.

AI is becoming one of the most frustrating parts of customer service. Discover a real call example, new survey data, and why customers still prefer speaking to a human.

The FCC wants more US-based call centers, but its proposal will only accelerate AI-driven customer service rather than creating jobs. Here’s why.

AnswerConnect CEO Natalie Ruiz has been included in the Top 100 Women to KNOW as one of the top 100 female leaders across North America.

AnswerConnect is recognized as the best answering service by Forbes for its reliability, consistency, and professionalism. Trusted by 1000's across the US.

This February, AnswerConnect donated to Zion National Park – Utah's First National Park – to support their work preserving the diverse ecology and iconic red canyons.

This December, AnswerConnect donated to Yosemite Conservancy to support their vital work protecting Yosemite National Park for future generations.

To close out 2022, AnswerConnect donated to Future Woodlands Scotland to support its mission to plant and preserve native woodlands in Scotland.

As part of our giving back program, with our NGO partner TREES, we’ve passed the one-million-mark and planted 1,020,964 trees!