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Read the latest news stories from AnswerConnect.

Inside AnswerConnect: Virginia Dickinson

Virginia lives and works in Prineville in central Oregon. “Great customer service is about listening to understand what the caller needs and balancing that with what the client has asked...

Terri Phillips
< 1 min read

Inside AnswerConnect: Laurie Thom

Laurie Thom, who has been with us for nearly five years, is a mentor on one of our dedicated accounts. She says her role is to be “a resource for...

Terri Phillips
< 1 min read

Inside AnswerConnect: Lalani Sanchez

Lalani Sanchez moved from Hawaii to San Antonio in June 2013 when her husband (a Sergeant in the U.S. Army) was stationed in Texas, she still starts her sales calls...

Terri Phillips
< 1 min read

Inside AnswerConnect: Letty Gomez

Born and raised in Chicago, Letty now lives and works in El Paso. “I like the smaller towns,” she says. After starting out as a bilingual CX Specialist, taking calls...

Terri Phillips
2 min read

Inside AnswerConnect: Thomas Oakes

A native Texan, Thomas traveled to Guadalajara, Mexico in the late 1970s after his first year of university studies in the U.S. The trip turned out to be a life-changer—he...

Terri Phillips
2 min read
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AnswerConnect: Beginnings

If things had taken a different turn, this would have been a much different blog post. Hard to see a poster shop employing hundreds of remote workers or servicing businesses...

Terri Phillips
3 min read
Answerconnect cover

AnswerConnect Turns Ten!

AnswerConnect is celebrating a special birthday! It’s been a decade since we began answering phones for businesses large and small, and this Sunday we’re gathering at McMenamin’s Edgefield to celebrate...

Terri Phillips
4 min read

Talk, Type, Tell

No one likes to feel rushed. Part of the beauty of calling a business and talking to a live person is just that:  talking. We want to feel our problems...

Terri Phillips
3 min read

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