Rather than paying employees to stand by phones that may or may not ring, companies can partner with a telephone answer service and put on-call operators in touch with customers only...
Live answering services for small businesses can give start-ups a fighting chance to establish themselves. With many Americans unemployed, underemployed or downsized in a grim job market, some would-be entrepreneurs...
By using ever-evolving phone answering service software, answering services are more than holding their own in a virtualized business world. Cloud-based technology–delivering and using software as a service, storing data,...
A phone answering service for small business shouldn’t be viewed as separate from the business it represents, but rather as intrinsic as a business’ mission statement or logo. Business owners...
An automated phone answering service blends the high-tech convenience of an automated system with a human touch. Businesses will find a contact center more than capable of fulfilling their customers’...
Contact center technology has always had two major components: a way to intercept calls and a way to take messages (or otherwise meet customers’ needs). Pre-World War II, call centers...
To business owners, one benefit of having access to a contact center anywhere is that business can flourish without your constant attention. A recent survey found that most business owners...
Any answering service business has a lot of factors to consider when estimating business growth in coming years. One factor that bodes well for the answering service business is significant...
