Plans & Pricing

Business tips, research, articles & more.

Live Answering Services for Small Businesses

Live answering services for small businesses can give start-ups a fighting chance to establish themselves. With many Americans unemployed, underemployed or downsized in a grim job market, some would-be entrepreneurs...

Terri Phillips
Sep 30, 2011 2 min read
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Phone Answering Service Software Keeps Pace With Cloud Technology

By using ever-evolving phone answering service software, answering services are more than holding their own in a virtualized business world. Cloud-based technology–delivering and using software as a service, storing data,...

Terri Phillips
Sep 8, 2011 2 min read
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Build Your Own Phone Answering Service for Small Business

A phone answering service for small business shouldn’t be viewed as separate from the business it represents, but rather as intrinsic as a business’ mission statement or logo. Business owners...

Terri Phillips
Aug 16, 2011 2 min read
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Automated Phone Answering Service: High-tech Yet Human

An automated phone answering service blends the high-tech convenience of an automated system with a human touch. Businesses will find a contact center more than capable of fulfilling their customers’...

Terri Phillips
Jul 20, 2011 2 min read
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Contact Center Technology

Contact center technology has always had two major components: a way to intercept calls and a way to take messages (or otherwise meet customers’ needs). Pre-World War II, call centers...

Terri Phillips
Jun 30, 2011 2 min read
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Answering Service Business

Any answering service business has a lot of factors to consider when estimating business growth in coming years. One factor that bodes well for the answering service business is significant...

Terri Phillips
Jun 24, 2011 2 min read
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An Operator Service Makes Connections

The operator service used in businesses today echoes the small-town operator service of the 19th Century, but with modern-day innovations. I heard the Muzak version of Jim Croce’s “Operator” while...

Terri Phillips
Jun 3, 2011 2 min read

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