A live phone answering service understands that unique situations require unique handling, and that true service is not one-size-fits-all. While detailed questions may be necessary for one business, this could...
I lost my voice today. Well, it’s not completely gone. I can talk; I just sound like the Crypt Keeper. This cramps my style as a remote call center operator....
If your business wants to stand out from the crowd, don’t always chase your customers. Instead, try a more subtle approach that draws customers to you—and have an inbound call...
Inbound call centers offer much more than just message taking. Here's the 4 services you should expect from your inbound call center.
Facing a company’s customer-service department, especially through a phone answer service, most consumers prefer—make that “demand”—interacting with a human being who really sounds like a human being. People aren’t satisfied...
Rather than paying employees to stand by phones that may or may not ring, companies can partner with a telephone answer service and put on-call operators in touch with customers only...
Many small businesses feel overwhelmed, for a variety of different reasons. Imagine a scenario where each call being answered quickly and professionally, ensuring a smooth experience for your customers. This...
By using ever-evolving phone answering service software, answering services are more than holding their own in a virtualized business world. Cloud-based technology–delivering and using software as a service, storing data,...