As your business grows, you face a difficult choice: use an AI chatbot or real people to power your customer service. We explore what both options mean.
Planning to create your first custom call script? This guide ensures your script responds to your business goals and gives callers a 5* experience.
What is time-based call handling and how can it help you manage your call schedule? Read on to find out how it works and how it can serve your bottom line.
Struggling with providing exceptional telephone customer service? Check out our ultimate guide packed with actionable tips.
Discover the latest live-chat-service trends for small businesses and learn about the shortcomings of AI in effective customer service
Discover the benefits of call forwarding services. How can it help you manage your calls, how does it work, and how do you set it up?
Discover how phone order management can benefit your business's bottom line. Learn about the process, benefits, implementation and best practices.
From prompt replies to staying grateful, learn how to provide exceptional live chat customer service with these ten golden rules.