Steve Kneller isn’t just the owner of Texas-based Storm Guard Roofing & Construction, he’s the heart behind the Mansfield Franchise. Like many small business owners, Steve built his company with a commitment to being there for his customers, no matter the time or day. Whether it was estimating jobs, managing invoices, or answering late-night calls, Steve was juggling it all.
But even with his tireless dedication, there were limits. He started noticing a troubling pattern: he was missing calls, about 9 to 12 a month. Each missed call was a potential financial loss for his business. In an industry where every call could mean someone in urgent need, it felt like more than just a missed opportunity.
The turning point
At a Storm Guard national conference in Nashville, Steve discovered AnswerConnect. Encouraged by Storm Guard’s corporate marketing team’s recommendation and the platform’s affordability, Steve quickly signed up. It was the answer to his growing challenge.
From the start, Steve was impressed by how seamless the onboarding process was. The AnswerConnect team created a custom call script that was tailored to his business and already pre-approved by corporate. Plus, they were able to integrate with Storm Guard’s AccuLynx CRM, meaning incoming calls could be captured directly as leads and assigned to the available team members. Every call didn’t just get answered, it was logged, tracked, routed, and easily accessible at the touch of a button with AnswerConnect’s simple app and call recordings.
Results that go beyond numbers
Overnight, the results spoke for themselves. Calls came in after hours, sometimes in the middle of a storm, and they were answered promptly and professionally every time. Customers weren’t met with voicemail; they were met with a real person, ready to help.
This kind of reliability didn’t just save jobs; it won them. Steve began hearing from customers who chose Storm Guard simply because they were the only ones to pick up the phone on a Sunday night. Those conversations turned into glowing Google reviews and referrals that strengthened the company’s reputation in the community.
Doing more by letting go
With AnswerConnect managing the phones, Steve no longer had to step out of meetings or cut conversations short. He could be fully present with his team, his clients, and his business. And because every lead was captured accurately and routed instantly through his CRM, his team was able to follow up faster and close more deals.
What once felt like a constant juggle became a smoother, more focused operation.
It was a smart, revenue-positive investment too; just one closed job from those previously missed calls more than covered the cost of AnswerConnect’s monthly service.
Time back and peace of mind
By offloading hours of administrative work each week, Steve gained something even more valuable than time: peace of mind.
The bigger picture
For Steve, partnering with AnswerConnect wasn’t just about improving call handling; it was about reclaiming the ability to grow his business without sacrificing his quality of life. It’s allowed him to focus on what matters most: building a stronger team, helping more homeowners, and showing up with the same dedication he started with. But this time with more support behind him.
