Business tips, research, articles & more.

Mutitasking, in essence, is... a little different. It's not what we've always believed it to be.

It's time to address the elephant in the room. Learn how to spot the signs of business stress and have an effective work-life balance.

Having a variety of call types provides businesses with a unique call type that will help their company grow.

Every call is important, no matter the time they come in. Answering after hours can be difficult, but there is a solution: An after hours answering service.

What's the right type of chat for your business? Explore the uses and drawbacks of chatbots vs live chat.

In a world of instant, the value of voicemail is decreasing. Discover how a 24/7 live answering service can out-perform voicemail with prompt responses.

Human connection matters, no matter what time of day. Here is how to keep customer service 24/7.

People want to be heard and understood. Being a good listener is key in customer service, here's how.