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Twitter: The New Word of Mouth

If you haven’t been living under a rock for the last few years, you’re sure to have heard of Twitter…. Continue Reading →

How The Bukowsky Law Firm covers clients 24/7

The Bukowsky Law Firm in Missouri specializes in criminal and traffic law. In each case, they carefully develop a strategy… Continue Reading →

A New Revolution in Customer Service

Is your service company short changing you with an inefficient customer service team? No business is perfect, but for many… Continue Reading →

Customer Service Annoyances To Avoid

Consumer Reports conducted a fascinating survey asking consumers what everyday issues irk them most.  Unsurprisingly, the top two most annoying items… Continue Reading →

AnswerConnect’s War on Paper

Have you ever wasted way to much time sifting through stacks of paper looking for an invoice or memo? Wished… Continue Reading →

Customer Service: The $83 Billion Question

U.S. companies lose about $83 billion annually when customer service doesn’t measure up and loyal customers either choose a competitor… Continue Reading →

Tax preparation done right with live answering

Every year at this time, we have many Tax professionals call us looking for phone support during peak tax season…. Continue Reading →

Better Customer Service Equals Higher Profits

In a tough economic environment, shaving your customer service to the bone may be an enticing option.  But, American Express… Continue Reading →

Confessing Mistakes Wins Customer Loyalty

No company is perfect.  Although each of us wishes it were so, both people and organizations make mistakes. From corporate… Continue Reading →

Create An Innovative Workplace

Here at AnswerConnect, we’re fascinated by innovation.  Steven Johnson’s new book, Where Good Ideas Come From, has some great insights into how… Continue Reading →

Customer Satisfaction Outranks Customer Delight

When customers contact customer service, most would be pleased to have their issues resolved versus being wowed by your company… Continue Reading →

Social Media 101 for Small & Medium Businesses

Social media seems to be the talk of the town.  Some people use social media tools to keep up with… Continue Reading →

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