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Client Highlights: Bin There Dump That

Al Cooper wanted to start a family business, and Bin There Dump That franchise allowed him to do just that. As the business continued to grow and the phone lines...

Terri Phillips
2 min read
Man on the phone providing assistance to a client.

How to improve call handling skills

It is said that if a person has a positive experience with a brand, they’ll tell one friend, but if they have a bad experience, they’ll tell three. And the first...

Terri Phillips
5 min read
A man talking in the phone and doing work

What will work look like post-pandemic?

After nearly a year of “lock-down” and with vaccines arriving, companies are starting to consider what a return to the office will look like. Or, in many cases, if it...

Terri Phillips
4 min read

Answering the influx of calls during a crisis

With the Texas freeze, thousands of people have been without running water, power, or heat. The influx of calls to plumbers and other contractors is creating issues for small businesses.

Terri Phillips
4 min read